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These terms set out the rules that apply when you open and use an abee99 account — covering how your account works, how transactions through Rocket, Upay or Bank Transfer are handled, and what both we and you are responsible for. Access and eligibility depend on your local law and the eligible regions we operate in.
By opening an account and using any part of the abee99 platform — whether that is the sportsbook, the slot lobby or the live casino area — you confirm that you have read and accepted these terms in full. These terms form a binding agreement between you and abee99 from the moment your account is created. We may update the terms from time to time; when we do, we will notify you through your registered account or the contact details you have provided. Continuing to use the platform after an update is published means you accept the revised terms. Eligibility to hold an account depends entirely on the laws of your jurisdiction and the eligible regions we serve — if local law does not permit participation, you must not open or continue using an account. Account ownership is personal: you may not share, transfer or assign your account to anyone else. Any transaction you initiate through Rocket, Upay or Bank Transfer is subject to both these terms and the policies of the payment provider you use. Where a conflict arises between these terms and a promotional notice, these terms take precedence.
Understanding exactly where these terms apply helps you know your rights and obligations clearly. The table below draws a plain line between the areas these terms govern and the areas that sit outside their scope — so there is no ambiguity about what we are responsible for and what falls to third parties or your own local legal framework.
These terms govern how you open, verify and use your abee99 account, including login credentials, session security and the requirement to keep your registered details accurate and up to date at all times.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer fall within these terms, but the processing rules, timelines and any fees set by those payment providers are governed by their own separate policies, not ours.
All game content, odds displays, promotional notices and page copy published on abee99 are covered by these terms. We retain the right to update, remove or restrict any content without prior notice where required by our obligations.
Game studios, payment processors and any linked external services operate under their own terms. Abee99 is not liable for the conduct, availability or policies of third-party providers whose services appear within or alongside the platform.
These terms are not just obligations — they also set out the practical actions you can take to manage your account relationship with us. Your account dashboard is the primary place to review your transaction history, check wallet balances and see the records associated with your Rocket, Upay or Bank Transfer activity. If any detail in your account — your registered email, phone number or name — is incorrect, you should raise a correction request through the support route before initiating further transactions. We aim to process account-detail queries in the order they are received. You can request a full account activity summary at any time by contacting our support team through the channels listed on the site; we will respond using the contact details held on your account. If you believe a transaction has been recorded incorrectly, note the date, amount and payment method, then submit a query through live chat or email so we can review the relevant record against our system logs.
Open your account dashboard to view transaction history, wallet entries and any notices we have sent to your registered contact. This is the authoritative record of your account activity under these terms.
If your registered name, phone or email is wrong, contact support before making further deposits or withdrawals. Accurate details are required for transaction verification across Rocket, Upay and Bank Transfer.
Any question about how a specific clause applies to your account can be submitted through live chat or email. Quote the relevant section and your account reference so we can give you a specific, not generic, answer.
If you need your account suspended, data reviewed or a formal query logged, reach out through the published support channels. We handle these requests in the order received and respond to the contact on file.
If a clause in these terms is unclear, or you have a specific question about how they apply to your account or a transaction, use one of the contact routes below. We respond using the contact details registered to your account, so make sure those details are current before you submit a query.
Start a live chat session from the abee99 site. Give your account reference and the specific term or transaction you are asking about so we can locate the relevant record without asking for additional details.
Send your query to the support email address published on the site. Include your registered email, the section of the terms you are referencing and a brief description of the issue so your query is routed correctly.
The help section inside your signed-in account contains published answers to common terms questions, including how transaction records are held and what steps to follow when you need to update your account details.
Knowing how we manage account data and apply these terms consistently is part of what makes the platform work for you. We keep transaction records, account details and session logs for the period required by our operational obligations — you can request a summary of what we hold at any time through the support channels. Changes to these terms are published on this page with the updated date noted; we do not make retroactive changes to completed transactions.
Account data — including wallet transaction records for Rocket, Upay and Bank Transfer — is stored and used solely for account management, verification and the operational purposes described in our privacy policy. We do not sell account data to third parties.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat or email so we can review recent session activity and take the appropriate steps.
We retain account and transaction records for the period required by our operational and legal obligations. Once that period ends, records are deleted or anonymised. You can ask what data we currently hold by submitting a request through email support.
To request a correction to stored account data, or to ask how a specific part of these terms applies to your situation, contact support with your account reference and a clear description of what you need reviewed or amended.
The questions below cover what people most often ask about these terms — from eligibility and account rules to how we handle transaction disputes and data requests. If your question is not here, the support routes listed on this page are the right place to send it.
Eligibility depends on your local law and whether Bangladesh is an eligible region at the time you access the platform. These terms govern your account if you are permitted to hold one under applicable local law. If local law prohibits participation, you must not open or maintain an account.
We will notify you of material changes through your registered account or the contact details on file before the update takes effect. Continuing to use the platform after a notice is sent means you accept the revised terms. Check this page periodically to stay current with any updates we have published.
Raise the dispute through live chat or email, noting the date, amount and payment method. We will review the transaction against our records. Note that Rocket and Upay operate under their own provider policies, so processing decisions made on their side fall outside what we can directly override.
No. Account ownership is strictly personal under these terms. Sharing, transferring or assigning your account to another person is not allowed. If we detect account sharing, we reserve the right to suspend or close the account and review any associated transactions in line with our policy.
Submit a request through email support with your registered contact details and a description of what records you need. We will respond to the contact address held on your account. Transaction summaries covering Rocket, Upay or Bank Transfer activity are available on request within the retention period.
Contact us immediately through live chat so we can review recent session logs and take steps to secure the account. Do not initiate any deposits or withdrawals until the review is complete. Keeping your login credentials private is your responsibility under these terms, but we are here to help if something looks wrong.