Mobile / App
abee99 is straightforward about how we collect, use and protect the information tied to your account — from the moment you register through every deposit, game session and withdrawal you make using Rocket, Upay or Bank Transfer. Access to our platform and the scope of this policy depends on your local law and eligible regions.
When you open an account with us, we collect information you provide directly — your name, contact details, and the payment method you choose, whether that is Rocket, Upay or a direct Bank Transfer. We also collect data generated by your activity: pages you visit, games you open, and transaction records tied to your wallet. This data serves three purposes: running your account correctly, processing your payments through the rails you select, and meeting any record-keeping obligations that apply in your eligible region. We do not sell your personal data to third parties. Data shared with payment processors — including Rocket and Upay — is limited to what those processors need to complete your transaction and no more. Cookies and similar tools track your session state and help us present the right account view when you return to the site on mobile or desktop. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly. Where local law in Bangladesh places specific obligations on how we handle your data, those requirements apply alongside the terms set out here. If you are accessing the platform from a region where eligibility is restricted, this policy still applies to any data we hold about you.
Payment data shared with Rocket is limited to what is needed to process your transaction. We do not retain your full wallet credentials after a transaction is confirmed.
When you use Upay, the transfer details passed to the processor cover only the amount, reference and account identifier required to complete the payment.
Bank Transfer records are kept as part of your transaction history inside your account. You can review them at any time from the payments section of your account page.
This policy covers data we collect and process directly through abee99. It does not extend to third-party services you reach from our platform, and it does not override the separate terms those services operate under. Knowing what falls inside and outside our scope helps you make informed choices about your account.
All data collected when you open, verify or update your account falls under this policy. That includes login credentials, identity verification records and your account preferences as set inside our platform.
Deposit and withdrawal records tied to Rocket, Upay and Bank Transfer are covered here. We retain these as part of your account history and you can access them from your signed-in account area.
Pages you visit, game sessions you start, and browser or device signals we collect while you are logged in are within scope. We use this data to maintain your session and improve account navigation — not to profile you for advertising.
If you follow a link from our site to an external service — including payment processor portals or identity verification providers — their own privacy policies apply from that point. We are not responsible for data handled outside our platform.
You have real choices about the data we hold. The most direct route is your signed-in account page, where you can review the personal details attached to your profile and correct anything that is out of date — contact information, preferred payment method, or communication preferences. If you want a record of what data we hold about you, you can request it through our support channel and we will compile it from your account file. Account closure requests are handled through the same support route; when an account is closed, we retain only the records we are legally required to keep, and we will tell you what those are when you make the request. For questions that go beyond standard account management — data deletion, objections to a specific use of your information, or concerns about how a transaction record was handled — our support team is the right starting point. Response times depend on the nature of the request and your region, but we treat data rights requests as a priority queue separate from general account help.
Log in and open the account details page to see the personal information we hold. Transaction history, including Rocket and Upay deposits, is listed in the payments section.
Update your contact information or payment preferences directly from the account settings page. If a field is locked, contact support with the corrected detail and your account reference.
Use the live chat or email support route to submit a formal data inquiry. Include your account email and a clear description of the record or processing activity you are asking about.
For closure or deletion requests, reach out through the support channels listed on this page. We confirm receipt and outline the steps before taking any irreversible action on your account.
If you have a question about how we handle your data, or you want to exercise a right under this policy, the routes below are the ones we monitor. Use the channel that fits your query — live chat works for quick account-level questions, email is better for formal data requests that need a written trail.
Open the chat widget from any signed-in page to reach our support team. For privacy-related questions, mention that it is a data or policy query at the start so it is routed correctly.
Send your data rights request or policy question to our support email address, which is listed in the contact section of the site. Include your registered account email in the message.
The account settings page inside your signed-in session contains self-service options for updating details and reviewing your transaction history before you need to contact support.
We apply access controls so that only the systems and staff who need your data to run your account can reach it. Payment data passing through Rocket, Upay and Bank Transfer is handled over encrypted connections, and we do not store full payment credentials on our servers after a transaction completes. Retention periods depend on the type of record: active account data is kept while your account is open; transaction records are kept for as long as applicable rules in your eligible region require. When that period ends, records are deleted or anonymised.
We use session cookies to keep you logged in and to remember your account state between pages. You can manage cookie permissions in your browser, but disabling all cookies may affect how your account loads.
Rocket, Upay and Bank Transfer transactions pass through encrypted channels. We store only the reference and status needed to match a payment to your account — not your full wallet or bank credentials.
We keep your account data while your account is active and for as long as required by applicable rules in your region after it closes. You can ask support what specific records we hold and for how long.
To update, restrict or request deletion of data we hold, contact support through live chat or email. We confirm the scope of your request before acting and tell you what records must be kept regardless.
These are the questions we hear most often about our privacy practices. If your question is not covered here, the support routes listed above will connect you to the right person.
We collect the information you provide at registration — name, contact details and payment method — plus activity data generated during your sessions, such as pages visited and transaction records tied to Rocket, Upay or Bank Transfer deposits and withdrawals.
We share data only with the payment processors needed to complete your transactions — Rocket, Upay and Bank Transfer — and only the information those processors require. We do not sell your personal data or share it for advertising purposes.
Log in and open your account details page for a direct view of your profile information and transaction history. For a complete data summary, submit a request through live chat or email support with your registered account email.
Yes. Most fields — contact details, communication preferences, preferred payment method — can be updated directly from account settings. If a field is locked, contact support with the corrected information and your account reference number.
We retain transaction records and identity verification data for as long as required by applicable rules in your eligible region. When that period ends, records are deleted or anonymised. Support can tell you specifically what we hold and for how long.
This policy applies to all data we hold about you regardless of where you access the platform from. Whether access is permitted in your region depends on your local law and eligible regions — this policy covers the data side only, not eligibility itself.